Shipping Policy

General Shipping

Thank you for visiting and shopping at Glow People. Please find below the terms and conditions that constitute our Shipping Policy. *Please note the timeframes are guidelines and delays can occasionally occur.

1. Shipment processing time

Orders are not shipped or delivered on weekends or holidays. With regards to the first shipping day this is the first working day after the collection. 

If we are experiencing a high volume of orders, shipments may be delayed by up to 2 days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone. For BFCM weekend orders may be delayed in dispatch by up to 5 days. 

2. Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

USA

• Free Shipping for US orders over $60
• Free Standard Shipping (5-8 business days) - $60.00 and up - Free 
• Standard Shipping (5-8 business days) - $9.95 

UK

• Free Shipping for UK orders over $60
• Free Standard Shipping (5-8 business days) - $60.00 and up - Free
• Standard Shipping (5-8 business days) - $9.95

 

3. Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) (If you choose Tracked post). The tracking number will be active within 24 hours.

All orders are shipped from our distribution centre in Northamptonshire or Yorkshire.

Returns ship postage paid (we'll pick up the tab).

4. Customs, Duties and Taxes

Glow People is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

Your order leaves our warehouse in perfect condition. Upon receiving your order please verify if you have received all the products you ordered. 

If you have received a damaged or incorrect product, or something is missing, please contact us immediately at hello@glowpeople.com and we will find a satisfactory solution. 

Drowsy Sleep Co is not liable for any products damaged or lost during shipping. If you received your order damaged, please save all packaging materials and damaged goods before notifying us. 

6. Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

7. Pre-order items. 

If your desired product is clearly marked as "pre-order", we are currently waiting for stock. You can still process the order, and you will receive it as soon as it is back in stock. If this will take more than four weeks we will contact you to advise. Any other items you order at the same time will be processed with the pre-order item when it is available. If you wish to receive other items sooner, please process them on a separate order (shipping is free). We thank you for your understanding.